Internet Industry

Value of Twitter (vs Facebook)

There’s a lot of talk of whether Facebook can crush Twitter.  As I said in my post on the network effect, the only way for a smaller player to compete in an area where the network effect is prominent is compete in a way the bigger player can not match.  The major difference between Twitter and Facebook status is that Twitter defaults public and Facebook defaults private.  Public status has value and Facebook can not compete in the public status arena because it’s entire positioning is around privacy and user control.  Defaulting status message to public would undermine this positioning.

Twitter with its public status is the first time its been really easy to find out what people who you don’t know know are thinking.  Blogging does reveal what bloggers are thinking but it’s much higher effort to blog so only a amMW subset of people will do it.  Plus, even those who blog do not just drop passing thoughts into their blog.   With Twitter, tweets about a product being great or awful are much more common since the medium encourages those kind of messages with its 140 character limit.  In a tweet, there’s little pressure to say something profound or even meaningful since there’s so little space.

Public status allows for search which is an incredible tool.  I’ve personally used Twitter search to do in an hour what would have previously taken weeks and a big check to a market research firm to accomplish. Even just for entertainment, services like Twistori give a view into the thoughts and lives of others that previously was hard to find.

Even if there is plenty of value in consuming tweets, there still have has to be value for the authors.  Being a big Twitter fan, I like the easy channel to talk to the world.  I get replies from people I don’t know that sometimes contain useful information or are just though provoking.  None of this is possible with private status.

I won’t venture a guess as to whether Twitter will be a big financial success.  There definitely value for companies to use to as a communication and research tool and if Twitter can extract some of that value, it’s a viable business.  However, there’s no feature that Facebook can add that will make Twitter disappear.  The public vs. private status distinction creates value for Twitter than Facebook can not grab.

Internet Industry

The Network Effect

Of all the things I learned in during my MBA, the strategic importance of the network effect is the one I see most misunderstood in the tech industry.  The network effect is present when the value of the a product or service is in large part determined by the number of other users of that product or service.  EBay is perfect example of the network effect.  Creating an Internet auction site is not very difficult and is an extremely lucrative business.  EBay had a gross margin of 74% in 2008 because the business never handles physical goods and the cost of running any auction marketplace is low.

So why does EBay have no serious competitors in the US?  Amazon tried to break in to the auction space without success.  EBay’s competitive advantage is the network effect.  If I want to sell something, all the buyers are on EBay.  If I want to buy something, all the sellers are on EBay.  Moving to another site as a buyer or seller means I’d lose value since all the other participants are not there.  Thus an auction site could be better than EBay and cheaper or even free and still not succeed because the value for either party is driven by the presence of the other party.

The principle applies to Craigslist as well.  It would not be difficult for someone to build a classifieds site with better features than Craigslist which still looks circa 1999 .  Web technology has advanced considerably in the last decade but Craigslist is in a time warp.  When I look for furniture on Craigslist, it’s incredibly annoying that I can not see my search results with pictures without having to click through to every listing.  However, I do not use a more functional classifieds sites since the number of listings is too low to be useful even with better features.

Facebook also benefits enormously from the network effect.  Social networks are useless unless your friends are there.  Since Facebook is the largest and almost ubiquitous in some circles, the only general purpose social network it makes sense for people to join is Facebook.  Thus, social networking is very likely to have an industry structure similar to Internet auctions where one player dominates and the 2nd and 3rd place players are dramatically smaller.  To counter the network effect, the smaller networks like My Space have to carve out a defensible space where Facebook can not effectively play for some reason.